Refund policy

Processing Time

All of our items are made to order.
Please allow 7–10 business days for us to create and prepare your order for shipping.
This timeframe does not include weekends or holidays.

Returns & Exchanges

Due to the custom and/or digital nature of our items, we do not accept returns or exchanges.

If there’s an issue with your order—such as an incorrect item or damage during shipping—please message us within 3 days of delivery so we can assist you.

Cancellations

Cancellations are accepted within 24 hours of purchase.
After that time, we may have already started working on your custom order.

Digital Downloads

Digital products are available for instant download after purchase.
No physical items will be shipped.

All digital sales are final and non-refundable.
Please make sure your device supports the file type before purchase (e.g., Goodnotes for digital planners).

Custom & Personalized Orders

We love making things just for you!
Please be sure to double-check spelling, names, dates, and any custom details before placing your order.

We create based on the information you provide. Changes can’t be made once we begin production.

Contact Information

Have questions or need help?
Send us a message directly through Etsy or email us at personalsuchnsuch@gmail.com.

We typically respond within 1–2 business days, Monday through Friday